Legal

Privacy Policy

How CentralNest collects, uses, and protects your personal data.

Last updated: April 2026  ·  CentralNest Ltd  ·  Company no. 15992139  ·  London, United Kingdom

1. Who we are

CentralNest Ltd ("CentralNest", "we", "us", "our") is a software company registered in England and Wales (company number 15992139). We provide AI-powered quoting and inventory software for UK removal companies. We are the data controller for personal data processed through our website (centralnest.co.uk) and portal (portal.centralnest.co.uk).

Questions about this policy or your data? Contact us at centralnest@centralnest.co.uk.

2. What data we collect

2.1 Information you give us

  • Name, email address, phone number, and company name — when you submit a demo request or contact form
  • Your estimated monthly job volume — from the contact form dropdown
  • Any messages or notes you include in free-text fields

2.2 Information collected automatically

  • IP address, browser type, and device information
  • Pages visited, time on site, and referral source (via analytics cookies)

3. How we use your data

We use your personal data to:

  • Respond to your demo request or enquiry
  • Send you relevant product updates or information (you can opt out at any time)
  • Improve our website and services using anonymised analytics
  • Meet legal and regulatory obligations

We do not sell your personal data to third parties. We do not use it for automated decision-making that has a legal or significant effect on you.

4. Our legal basis (UK GDPR)

  • Legitimate interests — responding to your enquiry and following up on demo requests
  • Consent — marketing emails (you can withdraw consent at any time)
  • Legal obligation — where required by law

5. How long we keep your data

  • Demo request / enquiry data — up to 12 months if no contract follows
  • Analytics data — aggregated and anonymised; retained only as long as necessary

6. Who we share your data with

We only share your data with trusted third-party service providers who help us operate our platform. All processors are contractually bound to handle data securely and in compliance with UK GDPR. These include:

  • Cloud infrastructure and hosting providers
  • Email delivery services (for sending you communications)
  • Analytics tools (using anonymised data only)

We will not share your data with any third party for their own marketing purposes.

7. Cookies

Our website uses cookies to understand how visitors use the site. These include:

  • Essential cookies — required for the site to function correctly
  • Analytics cookies — help us understand visitor behaviour (anonymised)

You can control cookies through your browser settings at any time.

8. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Erase your data (where no overriding legal basis applies)
  • Restrict or object to how we process your data
  • Data portability — receive a copy in a machine-readable format
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email us at centralnest@centralnest.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. Security

We take data security seriously. All data is transmitted over HTTPS, stored on secure servers, and access-controlled to authorised personnel only. We regularly review our security practices.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent version. Significant changes will be communicated to active customers directly.

Contact us

For any privacy-related questions: